MEMBERS ONLY — IMPORTANT MEMBERSHIP & BOOKING REMINDERS

Hey Members! ❤️

As we continue to navigate the new booking system and my school schedule, I want to make sure everyone is clear on how payments, appointments, and additional services work. Please take a few minutes to read through this information. A little teamwork goes a long way, especially when there are over 40 clients to accommodate!

1. MEMBERSHIP PAYMENTS

• Membership payments are automatically processed through the system.

• To see the date your next payment is scheduled, simply sign in to your Members account at:
  definingyoullc.com/membershome

• If a payment fails, the system will automatically allow you three attempts to process the payment.

• If payment is unsuccessful after the third attempt, your membership will be canceled, along with any appointments booked under that membership. If you choose to continue, you will need to rebook based on the availability at that time.

• If you have experienced a failed payment within the previous 60 days, the system will only allow two payment attempts before cancellation. The same cancellation and rebooking policies apply.

Please keep your payment information current to avoid interruptions in your membership and appointments.

2. MEMBERSHIP APPOINTMENTS & ADDITIONAL SERVICES

Your membership grants you TWO membership appointments per month.

However, you are welcome to book additional appointments as often as you like, with the applicable service fees and membership discounts outlined in your package.

Please pay close attention when selecting services:

• Additional services must be booked under the actual service you are requesting.

• If you are swapping one of your included membership services for a different service, you must still book the specific service you want.

• Please DO NOT book a service swap as an additional service to your membership.

The system needs to reflect the actual service being performed so that the appropriate time, pricing, and scheduling are accounted for.

3. KNOW WHAT YOUR MEMBERSHIP INCLUDES

Please refer to the membership flyer provided to review exactly what is included in your particular package. Each membership has its own benefits, services, and additional service discounts.

Let's avoid assumptions and make sure we're all on the same page!

4. BOOKING & SCHEDULING — PLEASE READ!

As many of you know, I am currently in school, and my schedule requires a little more structure and intentional planning.

HOW YOU BOOK MATTERS!

Please be mindful when selecting your services, appointment times, and dates. I will not be altering appointments that have been incorrectly booked or attempting to rearrange the schedule to accommodate booking errors.

Time is time, and I have to respect the schedule that has been established.

I am counting on everyone to work with me during this season. With more than 40 clients to tend to, maintaining the level of service you have come to expect requires teamwork on both ends.

5. BOOK YOUR APPOINTMENTS EARLY!

Please book your appointments as soon as possible. Once all Members Only appointments have been secured, the books will open to the public.

Remember, your membership provides you with priority booking, but it does not mean appointments will remain available indefinitely.

I appreciate each of you for continuing to trust me with your hair care. I am committed to maintaining the quality, consistency, and experience that Defining You represents while continuing to invest in my own growth and education.

We're growing, we're learning, and we're redefining healthy hair together!

Thank you for your cooperation, consideration, and continued membership.

Defining You.
Healthy Hair isn't fate... It is a cycle! ❤️